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Privacy Policy

Emerald Rental Solutions
Company Number: 16159327

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At Emerald Rental Solutions (“we,” “our,” or “us”), your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services. It has been drafted to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Details: Name, email address, phone number, postal address, and other contact details.

  • Payment Information: Billing details and payment methods.

  • Service Information: Information related to your boiler or equipment rental preferences.

  • Usage Data: Information about how you use our website, including IP address, browser type, and cookies.

  • Communication Data: Records of any correspondence with us, including emails, phone calls, or messages submitted via our contact forms.

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2. How We Use Your Information

We process your information for the following purposes:

  • To provide and manage our services, including equipment rental, servicing, and repairs.

  • To process payments and send invoices.

  • To communicate with you regarding enquiries, bookings, and service updates.

  • To personalize and improve our website and services.

  • To comply with legal and regulatory obligations.

We rely on the following legal bases for processing your data:

  • Performance of a contract (e.g., delivering our rental services).

  • Compliance with legal obligations.

  • Legitimate interests (e.g., improving our services or responding to your queries).

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3. How We Share Your Information

We do not sell your personal data. However, we may share your data with trusted third parties in the following circumstances:

  • Service Providers: For example, payment processors, IT support providers, or delivery companies.

  • Legal Compliance: If required by law, we may share your data with authorities or regulators.

  • Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.

All third-party service providers are required to process your data securely and only for the purposes we specify.

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4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and legal obligations.

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5. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Erasure: Request that we delete your personal data, subject to legal or contractual obligations.

  • Restriction: Request that we restrict the processing of your data.

  • Portability: Request the transfer of your data to another organization or to yourself.

  • Objection: Object to our processing of your personal data based on legitimate interests.

To exercise these rights, contact us at:
Email: Info@emeraldrentalsolutions.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

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6. Cookies

Our website uses cookies to enhance your browsing experience and improve our services. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings. 

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7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

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8. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and where appropriate, we may notify you by email.

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9. Contact Us

If you have any questions or concerns about this privacy policy or how your data is handled, please contact us:

Emerald Rental Solutions
Company Number: 16159327
Email: Info@emeraldrentalsolutions.com
Phone: +44 75 2508 2718

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